Friday, November 13, 2009

Dust Shower


It has been 7 days since the incident below happened and I still have not received an acknowledgment or apology from Fashion Bug. If Fashion Bug still wants to call and apologize to me that would be great. I don't want to boycott Fashion Bug. They have clothes that fit me and they are starting to get a little more stylish, but I'm not going there until they say the words "I am sorry". 

Fashion Bug, make it better. Don't make it worse by ignoring me. Say you're sorry. Offer me a coupon. Acknowledge that your store failed to provide the minimum customer service. "omigosh! I'm sorry! Are you okay?" would have halted things right there. "Are you okay?" would have been the end of the story. 

It has been a week now and I've heard nothing back. I'm feeling alright about outing their filthy dressing room and lack of customer service. I've been various degrees of sick ever since this happened and all I ever wanted was an apology. "I'm sorry" would have sufficed. I wasn't expecting an "I'm sorry our dressing room showered you with cups full of dust, triggered an allergic reaction, asthma and has made you sick all week"  even though it DID trigger an allergic reaction and has made me punky and sick all week. I just wanted an apology. Now? Now I want more. Now I want you to know how gross the Affton Fashion Bug dressing room was. 

If Fashion Bug still wants to call and apologize to me that would be great. I don't want to boycott Fashion Bug. They have clothes that fit me and they are starting to get a little more stylish, but I'm not going there until they say the words "I am sorry". Fashion Bug, make it better. Don't make it worse by ignoring me. Say you're sorry. Offer me a coupon. Acknowledge that your store failed to provide the minimum customer service. "omigosh! I'm sorry! Are you okay?" would have halted thinks right there. "Are you okay?" would have been the end of the story. 

This is the letter I sent to Fashion Bug.


I was in your Affton, MO location this past Friday to buy a new long sleeve t-shirt. My hand bumped the grid covering the dressing room light fixture while I was trying the shirt on and I was showered with dust. This wasn't just a sprinkling of a little dust. This was huge amount of big clumps of dust that literally showered over me and continued to hang in the air. [A Twitter friend pointed out that it may not have been just dust. She said there could have been bugs up there. Thanks, Twitter friend! As if having a bucket of dust upended over your head isn't squicky enough.]

I put my shirt right back on and left the dressing room without trying on the shirt I had come for. I told the attendant that I had just been showered with dust. The only thing she did was to go up and poke at the grid gently, which caused more dust to come down, and say "well, I don't know how we're supposed to clean THAT". I told her to take it down and rinse it off and how appalled I was at the conditions of the dressing room. The whole time my husband was brushing dust off of my shirt and out of my hair.

Even after I exited the dressing room, in a hurry, I could still see the dust hanging in the air. There was so much of it my husband, who was standing outside the room, could see it still hanging from the ceiling and in the air.

The clerk never apologized. My husband and I quickly left the store, but stood outside the store for a few minutes while I took big gulps of air, tried not to loose it and while we tried to shake and brush all the dust off. I really cannot iterate enough just how much dust came down. I was SHOWERED with dust. It was filthy, disgusting and unhygienic.

After we left it became apparent that I was having some sort of reaction to the dust shower. [I am allergic to dust.] We stopped and my husband bought Benedryl which I had to keep taking throughout the day, along with my regular allergy medicines, to keep from being sick. You can thank my asthma medicines from triggering a full-on asthmatic attack. I have been dry, had chapped skin, been low on energy because of allergies and asthma and generally felt sick since the moment I was showered with a really disgusting amount of filth in your Affton, MO Fashion Bug dressing room. 

I called your corporate number while my husband was going inside to get Benedryl and asked to be transferred to the regional or district manager for that area. I wanted a phone call back and I haven't gotten one yet. I want an apology. Your clerk hasn't apologized. I haven't gotten a phone call from your regional or district manager (I think Robin was the name on the voice mail) to apologize. Your dressing room made me sick. It wasn't any fault of mine. All I wanted was a lousy t-shirt. I don't understand why your company didn’t apologize immediately and right up front. An apology and asking if I were okay would have gone a long way. Instead I got a “I don’t know how to clean that” as an excuse. This is how you train your employees?